Senior Manager, Account Operations
Arbor Freight | 09/2022 - Present
Led multi-site after-hours operations ensuring KPI adherence, cost control, and operational consistency across teams.
Owned expense management and supported multiple cost centers through structured reporting and budget discipline.
Collaborated with peers to align processes across facilities and drive a culture of continuous improvement and innovation.
- Consolidated swing and weekend operations into one rotating model, improving coverage and performance consistency.
- Built audit-based quality systems and workflow automation, increasing team efficiency 2x+ while saving $600K annually.
- Developed MS Teams applications for visibility and intake; reduced exceptions and stabilized service levels company-wide.
Operations Manager, Account Operations
Arbor Freight | 03/2019 - 09/2022
Managed 40+ associates across multiple shifts supporting brokerage operations.
Implemented training programs, playbooks, and SOPs to improve accuracy and service delivery.
- Partnered with PMO to digitize handoffs and reduce manual touches, rework, and escalations.
- Enhanced performance tracking via KPI dashboards and standard work practices across shifts.
Plant Manager, Operations
Super Sharps Health | 12/2017 - 03/2019
Directed end-to-end plant operations including production, logistics, and driver teams.
Oversaw cost control, labor efficiency, and safety compliance.
- Improved profitability ~20% while holding headcount through KPI governance and lean visual management.
- Cut overtime 15% via schedule optimization and labor rebalancing.
- Partnered with H&S to achieve full OSHA compliance and reduce incident frequency.